Podcast: Download

 

Jonathon Pierce

 

Jonathon Pierce is President of Prestige Communications. He started working for Prestige in 2003 while attending Clayton State University.
With a back ground is in commercial HVAC, Jonathon completed a 5 year trade school and apprenticeship program at Mechanical Trades Institute. Jonathon is very proud and honored to have worked for 8 years in the HVAC field but he knew in his heart that his calling was somewhere else.
His mother Irene Pierce started her first Answering Service in 1982 in the family home when Jon was a child. He has been around the Teleservice industry most of his life. While neither Jonathon nor his mom had plans for him to work in the family business Jonathon needed a job to help supplement his income as he was attending CSU.
Almost instantaneously he and Irene realized this was more than a job to pay bills, but an opportunity to grow the business.  Jonathon began having ideas of how to streamline the call process and make the company more efficient. He also saw a need for training and proper etiquette for the modern answering service operator which would make them true Communications Specialist. Jonathon knew that with the right technology and training Prestige could broaden its scope of services to far more than an inbound answering service.
After completely modernizing the company by with equipment and technology upgrades and moving into the digital age Prestige grew nearly of 45% and, after 29 years in Riverdale GA, he moved the company to Fayetteville Ga. With Jonathon’s leadership Prestige is a past winner of the ATSI (Association of Teleservices International) Award of Excellence.  He admits it’s been a tough road but he is very pleased with the new location and overall situation of the company, as it is in a far better position for future expansion and growth.
It took Jon a while to really understand how Prestige helps people, but once he got it he really got it! He is out reminding folks every day of just how important it is for the average American to get a live local person that understands and empathizes with their needs on every call.
In this era of technology and Communications Age Jonathon strongly believes in cost savings and efficacy. Jonathon consults with companies every day to improve efficiency and save them money while still providing their callers with call experiences that exceed their expectations.
Jonathon has served on the executive board of directors of ATSI and two terms as president of STA (Southern Telemessaging Association). Jonathon is currently working to be a distinguished Toastmaster and certified in human behavior. He has a desire to educate businesses and individuals on the importance of quality human communications and interactions. Jonathon’s vision for Prestige is to have a physical presence in business communities around the nation and provide those businesses with live local voices that help to insure their caller’s expectations are exceeded.

Find Jonathon at www.connectingcallers.